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 Shipping & Return Policy
All orders placed with DJ Auto Body Parts Inc. (phone, fax, mail, internet/web & e-mail) constitute the acknowledgement and acceptance of all conditions listed on DJ Auto Body Parts Inc. Price List and all conditions listed below. All parts shall remain the property of DJ Auto Body Parts Inc. until paid for in full. All orders shipped to a California address must pay state, county & city sales tax as required by the California State Board of Equalization. In the event that an order placed on the web does not calculate sales tax and the order is being shipped to a California address, DJ Auto Body Parts Inc. will calculate the sales tax when the order is processed and call or e-mail the customer with the new amount.

All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available.

All Credit Card Orders can only be shipped to a verified Billing Address. Credit Card and Paypal orders will not be shipped until all information are verified and matched. All other orders (check, money order, & gift certificate) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days.

* Return policy for www.djautobodyparts.com ONLY!

Online return policy does not apply to any purchases made at store. Full WILL CALL return policy available at store.

DO NOT PRINT THIS PAGE OUT AND BRING IT WITH YOU!!!

* STORE AND ONLINE RETURN POLICY IS DIFFERENT.

Due to the frequent occurrences of damaged returned goods and inability to resell those goods, please be mindful of the following return policy. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched or defaced will be allowed. RETURN AUTHORIZATION NUMBER (R.A. Number) must be obtained before any returns can be made. We will not accept any returns without this number. Please write the R.A. Number clearly on the outside of the returning package and tag the item(s) inside with your company name. All returns must be received by DJ Auto Body Parts Inc. (Long Beach Location) within 10 calendar days after the R.A. Number has been issued, NO EXCEPTIONS. The Return Authorization number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are NOT refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation. A 20% restocking fee will be assessed on all authorized returns.

No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. It is also the customer's responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item from being damaged. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. All hardware & accessories included in the original package needs to be returned or the customer will be charged. All returned items needs to be insured (in case of lost or damaged) and we recommend the customer to get a tracking number to track the shipment.

Shortage/Damaged Shipment/Discrepancies

All ordered merchandise undergo thorough and careful packing procedure before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. DJ Auto Body Parts Inc. will not initiate any claims with the carrier. Claims for shortage of items or discrepancies must be made within 48 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier. DJ Auto Body Parts Inc. will not initiate any claims with the carrier.

Claims for shortage of items or discrepancies must be made within 48 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier.

Any refused shipments sent back to DJ Auto Body Parts Inc. does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with DJ Auto Body Parts Inc. for refused shipments. Customer will be charged freight expenses associated with the refused shipment as well as a 20% restocking fee on all shipped products.

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